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Help for Practices
Information on shipping, ordering, product knowledge, Club Evolus and Evolus Rewards.
How do I contact customer support?
I'm a medical provider and I would like to create an account.
How do I access the Evolus App and Portal?
How do I add and remove staff users from the Evolus portal/app?
How do I reset my password on the Evolus portal/app? How to Change Pin on the App?
How do I sign my agreements?
I need to update my address. I need to change the medical provider on my account.
How do I make a payment?
How do I add a different form of payment to my account?
How do I set up credit terms?
What is Jeuveau® (PrabotulinumtoxinA-xvfs)? [Practice]
Can I see the Important Safety Information regarding Jeuveau?
Why do I need a supervising physician?
How do I contact Medical Affairs? (Practice)
Do you have any promotions for new accounts?
Do you have any ongoing Promotions for 2024?
What is Evolus Rewards™️? (Practice)
How does my account opt in to Evolus Rewards™️?
What does my patient need to participate in the program?
How do my staff and I access the Evolus Rewards™️ program?
How do I enroll a patient while at my practice?
How can I track check-ins and treatments due soon?
What happens if a patient does not provide consent for their phone number to be contacted by Evolus?
Can I update an account for a patient if they have changed their mobile number?
If a patient has a treatment prior to when a reward becomes valid (earlier than 90 days) can they redeem the reward?
How do I assist a patient with rewards if they have opted out of receiving text messages from Evolus?
How should I assist a patient with rewards if they have no cell service at my practice?
How do I redeem reward vials?
How can I update the details of my practice that are listed on the digital reward sent to patients?
Is the discount amount of $40 off Jeuveau® treatment subject to change?
Can I offer to discount a patient’s Jeuveau® treatment by more or less than the $40 savings advertised for each available reward?
What is the Drug Supply Chain Security Act (DSCSA)?
How is Evolus committing to remain compliant with the DSCSA?
How do I register on the Tracelink Portal?
How do I log on to the Tracelink Portal to access unit level compliance data for each of my orders?
Where can I find the information needed to log into Tracelink to verify unit level traceability?
How do I continue to access the ASN data for each of my orders?
What are the differences between the two portals?