Payment Method: Debit/Credit Cards

There may have been a problem authorizing your credit/debit card and your order did not process. We recommend that you contact your financial institution for the specific reason the card was not processed. Common reasons include an expired card, non-sufficient funds, or simply needing to contact your bank and adding Evolus as a vendor. Once this is done, please feel free to submit your order again.

Payment Method: Evolus Credit

If you have a Past Due balance or late-payment history with Evolus, your order will be held until the past due amount is resolved or a secured payment arrangement is agreed to.

Why is my order held?

Orders are typically held because of an open, unresolved past due balance.

If you have paid a previous invoice 30 days or more beyond term with Evolus, your new order may be placed on hold and a secured payment arrangement may be required to release your new order.

If you are looking to make a payment on a past due invoice, please select the Ask A Question button and type "Make a Payment" and we will route you directly to our Accounts Receivable team. You can also pay your past due and current invoices through the practice app or web portal.