If you need to change or cancel your order, please contact our Customer Experience team within 30 minutes of the order being placed. If it has been more than 30 minutes, we will try our best, but it's possible the order may not be able to be corrected.
You can get in touch with us by one of three ways:
- Chat message via the Evolus Practice App or Portal (myevolus.evolus.com)
- 1-877-386-5871, prompt #0
- CustomerExperience@Evolus.com
We’ve designed our processes with you in mind. Our warehouse and shipping carrier work closely together to ensure efficient delivery times. This means there is a brief window of time between when we receive your order and when the order moves to in-transit status.