Evolus Rewards for Practices
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What is Evolus RewardsTM?
Evolus RewardsTM is our modern patient loyalty program that provides patients with an instant $40 off Jeuveau® (prabotulinumtoxinA-xvfs) by Evolus treatment every 90 days.
Who incurs the charge of $40 that patients receive as a discount on Jeuveau® treatment?
You will be responsible for discounting $40 off the total amount that your practice charges patients for treatment with Jeuveau® (prabotulinumtoxinA-xvfs). Discounts may only be provided to patients receiving treatment with Jeuveau®. You’ll be reimbursed with 1 credit towards a Reward Vial for every $40 patient check in.
What is the financial benefit to my practice of being involved in Evolus RewardsTM if we are incurring the cost of discounts given to patients?
Your practice earns one Reward vial credit for each $40 off patient check in. Every 9 credits earn you one Reward vial, redeemable with your next Evolus purchase (P.S. - You can redeem only Reward vials, too. Shipping fees apply on orders of less than 6 vials). Please note: For traditional National Accounts ratios, please reach out to your rep or email CE-NationalAccounts@evolus.com
Please see the full Prescribing Information including BOXED WARNING, and Medication Guide.
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How do I enroll a patient while at my practice?
Patients can either enroll themselves on evolus.com/rewards or get enrolled by a staff member at a practice. While at the practice, the staff member will have the option to enroll the patient directly on the My Evolus Portal by inputting all the necessary info (first name, last name, gender, email, date of birth, zip code, prior treatments) or prompt the patient to enroll on their device, generating a link sent via SMS with the same questions needed to be filled out. Patients can elect to receive the link via email as well. Check out the tutorial video below.
After enrollment, how do I check a patient in?
Once enrollment is complete, if the patient has been treated that same day with Jeuveau® (prabotulinumtoxinA-xvfs), click on “continue with check in”. Select which specialist has performed the treatment and confirm the Magic Phrase- a combination of two words (usually a color and a symbol). This is where the patient gets tied to your practice. Click here for a tutorial video on how to check a patient in.
Please see the full Prescribing Information including BOXED WARNING, and Medication Guide.
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What does my patient need to participate in the program?
Your patient will only need a mobile phone. Evolus RewardsTM is a text-based program that eliminates the need to remember any passwords!
How often are patients eligible for $40 off?
Your patients are eligible for the discount the day they sign up and every 90 days from their last Jeuveau® (prabotulinumtoxinA-xvfs) treatment. Rewards are sent to patients when they become valid. You can also check their reward status in your Reward Dashboard.
What is the validity period for an available patient reward?
The first Evolus RewardsTM coupon a patient receives is valid for 15 months from issuance. The patient is sent new discounts every 90 days from every subsequential check in, along with reminders to come back to your practice.
Do patient rewards expire?
Yes, every $40 off treatment offer can last up to 15 months from issuance. Should the patient come back for treatment after that time, they’ll need to be checked in and will be eligible to earn a new reward 90 days after that.
Please see the full Prescribing Information including BOXED WARNING, and Medication Guide.
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How does my account opt in to Evolus Rewards™?
Accounts can opt- in to Evolus RewardsTM via the Evolus Practice App or My Evolus Portal at MyEvolus.Evolus.com.
Once logged in, select the Rewards tab, and click on “Opt-in”.
Please note you will need to have purchased a minimum of ten (10) vials in the current or previous quarter to be eligible to opt into Evolus Rewards™.
How can I opt my practice out of Evolus Rewards™?
Anyone with Admin access can opt your account out of Evolus RewardsTM by visiting the Account Management function within the Evolus Practice App or My Evolus Portal.
Is my practice able to use Evolus Rewards™ without purchasing Jeuveau® vials?
An account will be temporarily marked inactive and unable to use the Rewards program if they have not purchased Jeuveau® (prabotulinumtoxinA-xvfs) vials in the previous 12 months. An order of a minimum of 10 (ten) vials is required to re-activate the account.
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Can I offer to discount a patient’s Jeuveau® treatment by more or less than the $40 savings advertised for each available reward?
The standard reward is currently set at $40. However, it is possible that patients have earned $80 off when qualified through a special promotion. Those discounts will count as two credits. Be sure to check what promotion is available to them. That said, providing further discounts regardless of the Evolus RewardsTM status is at the discretion of the practice. Any additional discounts will not be recognized by Evolus towards a reward vial.
Please see the full Prescribing Information including BOXED WARNING, and Medication Guide.
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Is the discount amount of $40 off Jeuveau® treatment subject to change?
Evolus RewardsTM program terms are subject to change at any time. If the discount amount of $40 off Jeuveau® (prabotulinumtoxinA-xvfs) treatment is changed, all participating accounts will be notified in advance.
Please see the full Prescribing Information including BOXED WARNING, and Medication Guide.
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How do I redeem reward vials?
Reward vials can be redeemed during the checkout process when placing an order of Jeuveau® (prabotulinumtoxinA-xvfs) in the Evolus Practice App or My Evolus Portal.
P.S. - You can redeem only Reward vials, too. Shipping fees apply on orders of less than 10 vials. Check out the tutorial video on how to redeem Reward vials.
Please see the full Prescribing Information including BOXED WARNING, and Medication Guide. -
How can I update the details of my practice that are listed on the digital reward sent to patients?
The data utilized to populate practice information on these digital rewards is the Evolus account name. Please reach out to the Customer Experience team via chat or ticket submission to update this information.
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How should I assist a patient with rewards if they have no cell service at my practice?
To complete check-in and redeem an available reward, it is necessary that the patient has cell service to receive a text message/phone call with a magic phrase (e.g., red monkey). It is recommended that if a patient does not have cell service while at the practice, the check-in process is completed over the phone later.
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If a patient has a treatment prior to when a reward becomes valid (earlier than 90 days) can they redeem the reward?
Patients can only redeem a reward for $40 off once every 90 days. If a patient is treated with Jeuveau® (prabotulinumtoxinA-xvfs) before 90 days from their prior reward, they will be unable to receive a discount.
Please see the full Prescribing Information including BOXED WARNING, and Medication Guide.
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How do I assist a patient with rewards if they have opted out of receiving text messages from Evolus?
A patient is able to receive their magic phrase via either text message or a phone call. If a patient wants to opt back into receiving text messages, they can do so by texting START to 386-587. However, if a patient has chosen to opt-out of receiving text messages (once enrolled in Evolus RewardsTM), they can continue to participate and redeem rewards on Jeuveau® (prabotulinumtoxinA-xvfs) treatments by receiving their magic phrase via phone call. During check-in for Jeuveau® treatment, practice staff can select “phone call” as the preferred delivery method for the magic phrase.
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Can I update an account for a patient if they have changed their mobile number?
Currently, there is no capability within the program to manage changes for a patient’s account information such as the linked phone number. In the event a patient changes their phone number, we recommend you re-enroll the patient in Evolus Rewards™ with their new phone number.
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What happens if a patient does not provide consent for their phone number to be contacted by Evolus?
Evolus Rewards™ utilizes the patient’s phone number as the primary method of identification. The phone number is required to complete enrollment and redeem available rewards. Without the patient’s consent for their phone number to be contacted by Evolus, they will be unable to participate in the Evolus Rewards™ program.
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How can I track check-ins and treatments due soon?
The Rewards Dashboard offers a variety of reports that can be downloaded in PDF or Excel form, along with a ticker.
You can download a list of patients with a treatment approaching the 90th day or a list that shows all past checked-in patients. You can easily filter by a specific date range, check how many new vs. returning patients have been treated and much more! Don’t forget- you can also send your patients reminders to book an appointment directly on the Rewards Dashboard. Check out the tutorial video on the Rewards Dashboard.
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How do my staff and I access the Evolus Rewards™ program?
Evolus Rewards™ can be accessed through both the Evolus Practice App (downloadable from the App Store or Google Play Store) and My Evolus Portal (MyEvolus.evolus.com)
Download the Evolus Practice App for Android
Download the Evolus Practice App for iPhones
Visit the Evolus Portal at myevolus.evolus.com