Account Information

  • What is Jeuveau® (PrabotulinumtoxinA-xvfs)?

    Jeuveau® injection is an FDA-approved injectable treatment that temporarily improves the look of frown lines in adults.1  As a 900kDa purified botulinum toxin type A, Jeuveau has a proven molecular structure. 

    What else can we tell you about our product?

    Here are a few important things to know about Jeuveau: 

    • Aesthetic-first and only: Clinically developed for aesthetics, Jeuveau is the first product of its kind dedicated exclusively to aesthetics. 2 
    • Clinically Proven: Jeuveau® is backed by studies of more than 2,100 patients, including two Phase III U.S. trials, the largest head-to-head trial versus Botox® Cosmetic, as well as two long-term safety studies.3-7 
    • You can view the published head-to-head study here: https://academic.oup.com/asj/advance-article/doi/10.1093/asj/sjz110/5428816?searchresult=1
    • Modern-made: Jeuveau is a modern-made neurotoxin, produced in a state-of-the-art facility using our proprietary Hi-Pure™ manufacturing process.1

    For more information about Jeuveau, please see the full Prescribing Information including BOXED WARNING, and Medication Guide. 

    Please contact Botox® Cosmetic directly for information on their product. 

    REFERENCES: 1. United States Patent: US 9,512,418 B2; Dec. 6, 2016. 2. Jeuveau [Package Insert], Santa Barbara, CA: Evolus, Inc.; 2019. 3. Data on File, CSR EV-001, BLA761085, Evolus, Inc., Santa Barbara, CA. 4. Data on File, CSR EV-002, BLA761085, Evolus, Inc., Santa Barbara, CA. 5. Data on File, CSR EVB-003, BLA761085, Evolus, Inc., Santa Barbara, CA. 6. Data on File, CSR EV-004, BLA761085, Evolus, Inc., Santa Barbara, CA. 7. Data on File, CSR EV-006, BLA761085, Evolus, Inc., Santa Barbara, CA. 

     


    Learn more HERE.

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  • I am a medical provider. How do I sign my agreements?

    Please check your inbox for emails from Evolus Customer Experience via DocuSign dse_NA3@docusign.net. If you cannot locate the email in your inbox, please check your SPAM folder.

    Still can’t locate them, please reach out to the Customer Experience team via chat or ticket submission. 

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  • I need to update my address. I need to change the medical provider on my account.

    No problem. please reach out to the Customer Experience team via chat or ticket submission. Please do not place an order until your rep or the CE team confirms your account has been updated. 

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  • How do I reset my password on the Evolus portal/app? How to Change Pin on the App?

    Update my Password in the Evolus Practice App/Portal

    1. Select the hamburger icon in the top right-hand corner
    2. Select User Profile Settings
    3. Under Change Password, create a new unique password

    While logged in to the portal, please select the following:

    1. More Options
    2. User Profile Settings
    3. Login Settings
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  • How do I add and remove staff users from the Evolus portal/app?

    On the home screen:
     
    1. Select the hamburger icon in the top right-hand corner 
    2. Select Account settings 
    3. Under User Permissions, select Invite New User 
    4. Add necessary information, then select Send Invite (Please review and select the permission that you would like the New User to have) 
    5. The New User will receive an email to create their unique password to log in to the Practice App/Portal. 
     
    You can remove users under the User Permission tab. Select the user you would like to remove, and in the top right-hand corner, there’s an option to remove the user.

     Note: Only Admin Users have access to add/remove users. 

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  • How do I access the Evolus App and Portal?

    Download the Evolus Practice App for Android.

    https://play.google.com/store/apps/details?id=com.evolus.EvolusPracticeApp&hl=en_US

    Download the Evolus Practice App for iPhones.

    https://apps.apple.com/us/app/evolus-practice/id1459558200

    Visit the Evolus Portal at myevolus.evolus.com 

    If you are experiencing issues logging in, please click on ‘Forgot Password.’ Keep this screen open and do not close out of it.   

    A code will be sent to your email. Enter the code on the ‘Forgot Password’ screen and create a new password that meets the minimum password requirements. 

    You will then be directed back to the log in screen of either the Practice App or Web App where you will need to re-enter your username (email) and new password to log in. 😊

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