Help for Practices

Where is our product available?

Written by Ally Sullivan
Updated over a week ago

Investor Questions

Written by Ally Sullivan
Updated over a week ago

Sign Up My Practice

Written by Ally Sullivan
Updated over a week ago

I would like to apply for Evolus Credit or increase existing credit.

Written by Ally Sullivan
Updated over a week ago

How do I set up credit terms?

Learn about credit terms

Written by Adam Neylon
Updated over a week ago

Can I make a payment on the app? Can I make a partial payment?

Written by Ally Sullivan
Updated over a week ago

I would like to add a different form of payment to my account.

Written by Ally Sullivan
Updated over a week ago

How do I get a Media Kit?

Written by Ally Sullivan
Updated over a week ago

How much is a vial of Jeuveau®?

Learn about Jeuveau pricing

Written by Adam Neylon
Updated over a week ago

I placed an order yesterday. What is the status?

Learn about Order Status

Written by Adam Neylon
Updated over a week ago

When will my order ship? Can my order ship on Friday? Or will it ship the following Monday?

Learn about shipping

Written by Adam Neylon
Updated over a week ago

What happens if I selected the wrong shipping address for my order?

Learn more about correcting shipment address

Written by Adam Neylon
Updated over a week ago

What is your return policy?

Written by Adam Neylon
Updated over a week ago

Can you resend my Visa codes?

Written by Ally Sullivan
Updated over a week ago

How can I opt my practice into Evolus Rewards?

Written by Ally Sullivan
Updated over a week ago

When will I be able to contact customer support from Evolus for assistance with this program?

Written by Ally Sullivan
Updated over a week ago

How do my staff and I access the Evolus Rewards program?

Written by Ally Sullivan
Updated over a week ago

Who incurs the charge of $40 that the patients receive as a discount on treatment with an Evolus product?

Written by Ally Sullivan
Updated over a week ago

What is the financial benefit to my practice of being involved in Evolus Rewards if we are incurring the cost of discounts (given to patients)?

Written by Ally Sullivan
Updated over a week ago

How many rewards does it take to qualify for a reward vial?

Written by Ally Sullivan
Updated over a week ago

How do I redeem reward vials?

Written by Ally Sullivan
Updated over a week ago

Is there any shipping fee charge for redeeming available reward vials?

Written by Ally Sullivan
Updated over a week ago

If we opt of the program will any reward vials expire?

Written by Ally Sullivan
Updated over a week ago

Do reward vials have to be redeemed within a certain time period?

Written by Ally Sullivan
Updated over a week ago

How do I enroll a patient while at my practice?

Written by Ally Sullivan
Updated over a week ago

What happens if a patient does not provide consent for their phone number to be contacted by Evolus?

Written by Ally Sullivan
Updated over a week ago

Can I update an account for a patient if they have changed their mobile number?

Written by Ally Sullivan
Updated over a week ago

What is the validity period for an available patient reward?

Written by Ally Sullivan
Updated over a week ago

How can I update the details of my practice that are listed on the digital reward sent to patients?

Written by Ally Sullivan
Updated over a week ago

How do I reward a patient with a $40 discount off a treatment with an Evolus product?

Written by Ally Sullivan
Updated over a week ago

Is the discount amount of $40 on treatments with an Evolus product subject to change?

Written by Ally Sullivan
Updated over a week ago

Can I offer to discount the treatment with an Evolus product by more or less than the $40 advertised for each available reward?

Written by Ally Sullivan
Updated over a week ago

If a patient has a treatment prior to when a reward becomes valid (earlier then 90 days) can they redeem the reward?

Written by Ally Sullivan
Updated over a week ago

Will the discount amount increase for patients beyond $40 if they regularly use Evolus products?

Written by Ally Sullivan
Updated over a week ago

How do I assist a patient with rewards if they have opted out of receiving text messages from Evolus?

Written by Ally Sullivan
Updated over a week ago

How should I assist a patient with rewards if they have no cell service at my practice?

Written by Ally Sullivan
Updated over a week ago

How can I opt my practice out of Evolus Rewards?

Written by Ally Sullivan
Updated over a week ago

If I opt back into the program at any time will I retain progress towards a reward vial?

Written by Ally Sullivan
Updated over a week ago