To complete check-in, and redeem an available reward, it is necessary that the patient has cell service in order to receive a text message/phone call with a magic phrase (e.g. red monkey). It is recommended that if a patient does not have cell service while at the practice that the check-in process is completed over the phone at a later time.
How should I assist a patient with rewards if they have no cell service at my practice?

Written by Ally Sullivan
Updated over a week ago
Updated over a week ago